Frequently-Asked Questions

A home away from home

Payment & Booking

Yes. A €200 damage deposit will be payable upon arrival and is fully refundable.

Electricity charges of €7 per day (May – Aug) and €12 per day (Sep – Apr) are additional.

A deposit of 20% is required when booking and the remainder is payable upon arrival to Castle Quay. 

A full refund of deposit will apply when booking is cancelled within 30 days of check-in date. 

In the event of a cancellation within 30 days, 50% refund of deposit if cancelled between 14 and 30 days prior to check-in. No refund if cancelled within 14 days of check-in.

Yes. You can cancel your booking for free up to 30 days of check-in date. 

If you need to change your booking, please email us directly at info@castlequay.ie

Click the ‘Cancel my Booking’ link on your confirmation email. 

Facilities

Castle Quay is accessible by car. It is not accessible by public transport.

Yes 

Yes. Bed linen & towels are provided. There is also a washer/dryer in each house.

There is a play area for toddlers on-site. For more activities available in the locality, check out our ‘Explore’ page.

Please contact us directly to discuss. Exceptions can be made under certain circumstances. 

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